Shipping Policy

At RugCult, every order is handled with care to ensure your rugs reach you safely and on time.

Shipping Process

We partner with trusted third-party logistics providers to deliver orders across India and selected international locations.

Once an order is placed and confirmed, it is processed and prepared for dispatch according to the product type and production requirements.

Processing & Delivery Timelines

Ready-to-Ship Rugs

• Processing Time: 1–3 business days
• Estimated Delivery Time: 3–7 business days

Made-to-Order & Custom Rugs

• Production Time: 2–4 weeks
• Shipping begins once production is completed
• Delivery timelines may vary based on the destination

Please note that delivery timelines are estimates and may vary depending on location, courier operations, public holidays, or other unforeseen circumstances.

Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible products and serviceable locations.

RugCult reserves the right to verify COD orders before processing them. In certain cases, additional order confirmation may be required before production or dispatch begins.

Custom-made or personalized products may not be eligible for COD.

Advance Payment & Booking Amount (Custom / Made-to-Order Rugs)

Custom and made-to-order rugs are produced exclusively for each customer once an order is confirmed. To begin production, customers pay an advance (booking amount), typically 20% of the order value. This advance is non-refundable, as it covers the cost of materials, artisan labour, and production resources that are committed to your order as soon as work begins.

By placing a custom or made-to-order order and paying the advance, you acknowledge and agree that the advance will stand forfeited in the following cases:

• You cancel the order after production has started.
• You refuse to accept delivery, or the parcel is returned to us because you were unreachable or unavailable at delivery.
• You do not pay the remaining balance and the order cannot be completed or delivered.

In such cases, the forfeited advance is retained only to recover the genuine costs already incurred in producing your rug, and not as a penalty. The balance amount (if any) is not charged in these situations. This policy applies specifically to custom and made-to-order products due to their personalised, non-resellable nature.

Shipping Charges

We offer free shipping on all orders.

No additional shipping charges will be applied at checkout unless specifically mentioned for special products, locations, or promotional campaigns.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, WhatsApp, or SMS, allowing you to monitor your shipment's progress.

Delivery Delays

While we strive to deliver all orders within the estimated timelines, delays may occasionally occur due to factors beyond our control, including:

• Weather conditions
• Public holidays
• Customs clearance procedures
• Courier partner delays
• Natural disasters or unforeseen events

We appreciate your patience and understanding in such situations.

Damaged, Incorrect, or Defective Products

Every product undergoes a thorough quality inspection before dispatch. However, in the unlikely event that you receive:

• A damaged product
• An incorrect product
• A product with a major manufacturing defect

please contact us within 24 hours of delivery.

To help us review your request, please provide:

• A complete unboxing video recorded from the moment the package is opened
• Clear photographs or videos showing the issue
• Your order details

Claims submitted without an unboxing video may not be eligible for replacement or resolution.

Returns, Replacements & Refunds

Due to the custom-made nature of our products, we do not accept returns, exchanges, or refunds for:

• Change of mind
• Incorrect size selection
• Color preference
• Personal preference
• Any reason not related to product damage, defects, or incorrect fulfillment

Replacement requests for damaged, incorrect, or defective products will be reviewed by our team and approved on a case-by-case basis after verification.

RugCult reserves the right to reject claims that do not meet the above requirements.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us at:

Email: rugcultofficial@gmail.com

You may also reach out to us through our official WhatsApp or Instagram channels for assistance.